Hossny, E., Gabra, S., Hussien, R. (2022). Assessment of Professional Communication Skills of Healthcare Professionals toward the Patients. Assiut Scientific Nursing Journal, 10(30), 241-252. doi: 10.21608/asnj.2022.132940.1359
Eman Kamel Hossny; Shereen Faiyez Gabra; Reda Hassan Hussien. "Assessment of Professional Communication Skills of Healthcare Professionals toward the Patients". Assiut Scientific Nursing Journal, 10, 30, 2022, 241-252. doi: 10.21608/asnj.2022.132940.1359
Hossny, E., Gabra, S., Hussien, R. (2022). 'Assessment of Professional Communication Skills of Healthcare Professionals toward the Patients', Assiut Scientific Nursing Journal, 10(30), pp. 241-252. doi: 10.21608/asnj.2022.132940.1359
Hossny, E., Gabra, S., Hussien, R. Assessment of Professional Communication Skills of Healthcare Professionals toward the Patients. Assiut Scientific Nursing Journal, 2022; 10(30): 241-252. doi: 10.21608/asnj.2022.132940.1359
Assessment of Professional Communication Skills of Healthcare Professionals toward the Patients
1Assistant Professor Nursing Administration Department, Faculty of Nursing, Assuit University, Egypt.
2Lecturer of Nursing Administration, Faculty of Nursing, ElMinia University, Egypt.
3Lecturer of Nursing Administration, Faculty of Nursing, Assiut University, Egypt.
Abstract
Background: Effective communication is a skill needed by all healthcare professionals, but not all are naturally good at it. Aim: To assess communication skills of healthcare professionals toward their patients. Design: An exploratory mixed-method design was utilized for the current study. Setting: This study was conducted at three hospitals: one general hospital in Minia city and two university hospitals in Assuit city. Subjects: A total of 508 participants were included: 358 nurses, 100 doctors, and 50 patients. Study tool: Included three tools namely: personal data sheet, HP-CSS, and semi-structured interviews (SSIs). Results: Quantitative data indicated that nurses and physicians have high communication skills. Both have statistically significant differences in informative communication and sympathy dimensions. Nurses have high mean scores in overall HPC-SS than physicians. Degree of satisfaction patients perceived is divers between nurses and doctors. Besides the support of qualitative result to this data. Conclusion: Healthcare professionals have high communication skills, but nurses showed a difference from physicians, owing to practicing the skills in different departments. Recommendation: All health care professionals are requires training and practice about effective communication that should be based on the approach of patient-centered.
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