Patients’ Satisfaction with Quality of Care about Universal Health Insurance

Document Type : Original Article

Authors

1 Nursing Supervisor, at Luxor Medical Complex.

2 Professor of Nursing Administration, Faculty of Nursing, Assiut University, Egypt.

Abstract

Background: Patient satisfaction with the quality of care under the Universal Health Insurance (UHI) system reflects not only service accessibility but also trust in its fairness, consistency, and focus on patient-centered care. High levels of satisfaction indicate the system's effectiveness in delivering quality healthcare across all socioeconomic groups. Aim: To assess patients’ satisfaction levels regards quality of care about UHI at Luxor Comprehensive Medical Center. Subject and Method: Research Design: Descriptive correlational study. Setting: Outpatient clinics at Luxor Comprehensive Medical Center. Subject: A convenience sample of 1320 patients. Data Collection Tool: Service quality (SERVQUAL) questionnaire, comprising two parts: Personal demographic data sheet and SERVQUAL dimensions assessing service quality. Results: There were statistically significant relationships between patient satisfaction and all dimensions of care quality. The results indicated a high level of overall satisfaction, particularly in the areas of tangibles (e.g., facilities and equipment). Conclusion: A strong positive correlation was found between patient satisfaction and the tangible aspects of care, with moderate positive correlations for reliability, responsiveness, and empathy. Assurance did not show a statistically significant correlation. Recommendations: Implement ongoing monitoring and evaluation systems to assess care quality and patient satisfaction. Use patient feedback to guide policy development and improve service delivery.

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